Frequently Asked Questions

Ordering & Products

What products do you sell?

We specialize in catering supplies including disposable cups, food packaging (containers, bags, boxes, foil), and cleaning supplies. Our range covers everything from takeaway packaging to bulk catering essentials for cafés, restaurants, and catering businesses.

Do you offer bulk pricing?

Yes! As a cash-and-carry supplier, we offer competitive wholesale pricing on bulk quantities. The more you order, the better value you get. Contact us for custom quotes on large orders.

Can I order samples before buying in bulk?

Please contact us via WhatsApp to discuss sample requests. We're happy to help you find the right products for your business.

Are your products food-safe and compliant with UK standards?

Absolutely. All our catering supplies meet UK food safety standards and industry regulations. We stock only professional-grade, reliable products.

Delivery & Shipping

Do you deliver nationwide?

Yes, we offer fast delivery across the entire UK. Whether you're in London, Manchester, Edinburgh, or anywhere in between, we'll get your supplies to you.

What are your delivery charges?

We offer special flat-rate delivery within a 10-mile radius of our location. For deliveries outside this area, shipping costs are calculated based on your location and order size. Contact us via WhatsApp for a custom delivery quote.

How long does delivery take?

Standard UK delivery typically takes 2-5 business days. Local deliveries within our 10-mile radius may be faster. We'll provide estimated delivery times when you place your order.

Can I collect my order instead of having it delivered?

As a cash-and-carry supplier, we welcome collection orders. Please contact us to arrange a collection time.

Payment & Accounts

What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment methods through our online checkout.

Do I need an account to order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save your details for faster checkout, and view your order history.

Is my payment information secure?

Yes, all payments are processed securely through Shopify's encrypted payment system. We never store your payment details.

Returns & Support

What is your returns policy?

If you receive damaged or incorrect items, please contact us within 48 hours of delivery. We'll arrange a replacement or refund as appropriate.

How can I contact you?

The quickest way to reach us is via WhatsApp for delivery quotes and product inquiries. You can also use our contact form or email us through the Contact page.

Do you have a physical store I can visit?

Yes, we're a cash-and-carry supplier. Contact us for our location and opening hours if you'd like to visit in person.

Still have questions?

If you can't find the answer you're looking for, please don't hesitate to get in touch. Contact us via WhatsApp or through our Contact page, and we'll be happy to help!